Company Overview
Novus Global is a premier executive coaching and leadership development firm. We work with teams and individuals—from Fortune 500 executives to professional artists, athletes, and more—all of whom consider themselves high-performing.
With a team of more than 50 skilled coaches (and growing), we are committed to fostering leadership excellence and organizational success. Our company also oversees three subsidiaries and provides high-level leadership for a sister company.
Position Overview
At Novus Global, we exist to help people and teams discover what they’re capable of — and we’re looking for an Account Executive/Project Manager of Client Experience who is equally passionate about possibility. Reporting to the Director of Client Experience, this role is central to supporting our growing corporate partnerships by operationally driving client accounts and serving as the bridge between our coaching teams and the organizations we serve.
This isn’t just about managing timelines and tasks — it’s about helping create transformational experiences that elevate performance and deepen trust. You will play a vital role in ensuring our coaching engagements run smoothly, communications flow seamlessly, and clients feel powerfully supported from start to finish.
Grounded in our values of GO LIVE, you’ll thrive in this role if you:
- Embrace Growth as a daily commitment — for yourself, our clients, and our teams.
- Take full Ownership of your responsibilities and outcomes, always looking for what else is possible.
- Lead with Love by fiercely advocating for the success of others and building strong, trust-filled relationships.
- Operate with unwavering Integrity, honoring commitments and holding the highest standards of excellence.
- Bring Vision to your work, proactively identifying improvements and contributing to long-term success.
- Infuse Energy into every interaction, helping to create a culture of momentum, enthusiasm, and care.
This is a key position on the Client Services team for someone who combines strong project management skills with relational intelligence, a passion for executive coaching, and a heart for meaningful partnerships. Your work will directly support transformative coaching engagements and long-term impact across organizations.
If you’re ready to bring structure, heart, and high performance to every client interaction, we’d love to meet you.
Key Responsibilities
Corporate Client Relationship Management
- Serve as a primary point of contact for our corporate clients alongside our coaching team.
- Ensure continued engagement and satisfaction throughout their partnership with Novus Global.
- Work closely with coaching teams to ensure client objectives are met and outcomes are delivered with excellence.
- Develop and execute tailored client success strategies to maximize engagement, retention, and the overall impact of our services.
- Lead the onboarding process for new clients, ensuring a smooth
transition and seamless integration into Novus Global’s services.
- Regularly gather and analyze client feedback to continuously improve service offerings and client satisfaction.
Account Growth and Development
- Drive the operational execution of growth opportunities within existing accounts by collaborating closely with account leaders to understand client needs and align them with the full suite of Novus Global’s offerings.
- Partner in driving revenue growth, alongside account leaders, by developing new business, securing referrals, and expanding existing accounts through structured project and relationship management.
- Partner cross-functionally with Client Services, Sales, and Marketing to operationalize strategies that strengthen and expand corporate partnerships.
- Collaborate with executive coaches and sales to strategically grow individual client relationships into corporate-level accounts.
Qualifications
- Proven experience in client-facing project management.
- Thrives in both collaboration and independence—able to work well with others while also driving their own workflow, setting schedules, prioritizing, and managing deadlines with discipline and minimal input, naturally leading others as an outflow of that.
- Skilled at managing multiple accounts, projects, and priorities simultaneously with exceptional attention to detail and administrative excellence.
- Demonstrated ability to strengthen client relationships and drive revenue growth by identifying and capitalizing on opportunities within existing accounts.
- Strong interpersonal and communication skills with a focus on building trust, fostering collaboration, and ensuring client satisfaction.
- Strategic thinker with the ability to align client needs with organizational goals and proactively manage expectations.
- Excellent problem-solving skills and a proactive, solutions-oriented mindset.
- Proficiency in platforms such as HubSpot, Asana, Slack, Canva, Typeform, and G Suite (or similar tools) to effectively manage projects, relationships, and communications.
- Ability to travel as required and accommodate varying time zones.
- Familiarity with executive coaching, leadership development, or related industries preferred.
- Deep alignment with our organizational culture and GO LIVE values.
What We Offer
A collaborative, innovative, and purpose-driven work environment.
The opportunity to work with top-tier corporate clients and executive leaders.
Professional growth and development within a high-performing team.
Opportunity to be a key player in a rapidly growing company.
Competitive salary with performance-based incentive opportunities.
Company healthcare plan (for US citizens).
Salary Range
$80K – $120K + performance-based compensation.
