About Us

Novus Global is a leading executive coaching and leadership development firm with a team of 40 (and growing) dedicated coaches. We provide executive coaching and training to high-performing individuals and teams in business, sports, and entertainment. As we continue to explore what we’re capable of (i.e. meta performance), we are searching for a Director of Operations to oversee and optimize our operations, ensuring efficiency across our diverse systems and processes.

Position Overview

The Director of Operations will be responsible for managing the day-to-day operations, enhancing operational efficiency, and supporting the executive team in strategic initiatives. This role requires a strategic thinker with exceptional leadership skills and the ability to manage and streamline multiple systems and workflows, including finance, human resources, payroll, IT, and contracts.

Key Responsibilities

• Operational Management:

• Oversee the daily operations, ensuring seamless and efficient processes across all departments.

• Coordinate and manage workflows between different systems and teams, including coaching, sales, marketing, and administration.

• Develop, implement, and monitor operational policies and procedures to enhance productivity and efficiency.

• Process Improvement:

• Identify opportunities for process improvement and implement changes to optimize efficiency.

• Ensure continuous improvement in operational processes to support the company’s growth.

• Monitor and analyze performance metrics to identify areas for improvement.

• Team Leadership:

• Lead, mentor, and develop the operations team, fostering a high-performance and collaborative culture.

• Set clear performance goals, provide regular feedback, and conduct performance reviews.

• Recruit, train, and onboard new team members as needed.

• Systems Management:

• Oversee the management and integration of various business systems, including CRM, project management, and financial software.

• Ensure data integrity, security, and efficiency across all systems.

• Collaborate with IT and other departments to implement system upgrades and improvements.

• Human Resources Management:

• Oversee HR functions including recruitment, onboarding, training, and employee relations.

• Ensure compliance with labor laws and company policies.

• Develop and implement HR policies and procedures.

• Payroll Management:

• Oversee the payroll process to ensure timely and accurate payment of employees.

• Ensure compliance with payroll regulations and reporting requirements.

• Address and resolve any payroll issues promptly.

• Contracts Management:

• Manage all company contracts, including vendor agreements and client contracts.

• Ensure all contracts are up-to-date, compliant, and aligned with company policies.

• Negotiate terms and conditions with vendors and clients as needed.

• Financial Management:

• Assist in budgeting, forecasting, and financial planning activities.

• Monitor and manage expenses to ensure adherence to budgetary constraints.

• Prepare and present operational and financial reports to the executive team.

• Strategic Planning and Execution:

• Support the executive team in developing and executing strategic plans to drive business growth.

• Conduct market research and analysis to identify new opportunities and trends.

• Assist in the development and implementation of business development initiatives.

Qualifications

• 4-6 years of experience in operations management or a related role, preferably within the professional services industry.

• Proven experience in managing operations, HR, payroll, contracts, and teams effectively.

• Strong understanding of business systems and process optimization.

• Excellent leadership, communication, and interpersonal skills.

• Ability to think strategically and manage multiple priorities in a fast-paced environment.