| Coaches David Gerber and Chris North interview the Novus Global Operations team, an infrastructure of behind-the-scenes support that they say has been vital to their coaching practices. They explain how “solo-preneur” coaching can be isolating and unnecessarily taxing, in contrast to joining a firm with a support team that allows the coaches to prioritize their client care, business development and continued education.

Operations team members Tricia Harding, Jaralyn Monkman and Amara Ononiwu discuss the gold-sealing, automation and their approach to helping the coaches get ahead of the curve. They take us through their process upon contract closing, corporate trainings and how they help companies learn and sustain new tools to enhance company culture. The goal of Operations is to ensure every step of the process is seamless, says Tricia, so that the coaches can serve the world powerfully and without burden.